FAQ

Membership

How do I sign up for The Sip Society membership?

To sign up for The Sip Society membership, get started here.

What are the membership options?

You can opt for an annual or bi-monthly option. The best value comes with an annual membership. With the annual membership you pay for each box upfront and receive an instant $30 ($5/off each box). With the bi-monthly membership you pay as you and can skip any month.

What is included with my membership?

Every other month you will receive a curated box containing (3) 187ml bottles or (1) 375ml bottle & (1) 187ml bottles of sparkling wine, as well as a  special gift from us and $10 in rewards towards a full size order. You will also receive a tasting guide highlighting the sparkling wine(s) in each box. This tasting guide will including tasting notes, education facts, seasonal pairings and cocktail ideas to make your experience truly unique.

When does my membership renew?

When you first sign up, you will be charged immediately for your bi-monthly or annual membership. Your membership will renew on the 2nd day of the shipping month. Your membership automatically renews bi-monthly, or annually unless you decide to cancel before your upcoming billing date. You must cancel 5 days prior to your billing date. Our billing dates (outside of first purchase) are: January 2, March 2, May 2, July 2, September 2, and November 2. You can log into your account to manage your subscription.

What forms of payment do you take?

The Sip accepts all major credit cards and Paypal (for gifting and full bottle purchase only).

Do you offer a referral program?

Yes! Don't keep a good thing to yourself! Share your sparkling wine obsession and you both get $5 when your bestie becomes a new subscriber! Each referral gets you $5 off anything on our site! Imagine the possibilities. Login to your Sip account to refer a friend today!

How do I skip a month or cancel my membership?

Login to Sip account and click manage my subscription. This option will allow you to both skip or cancel your membership. To cancel your subscription please login 5 days prior to the membership renewal date and cancel. Bi-monthly memberships can be canceled after the second billing cycle.

How does First Box FREE work?

When available, the ‘First Box Free’ promotion applies to first time customers who sign up for a new annual “first box free” subscription. New annual subscribers pay for their membership upfront at time of purchase which totals to $300.95 which excludes taxes and fees. You will instantly receive a discount of $59.95 which is the total of your first box. Code is automatic and will only be applied during US checkout and can not retroactively used.

Gifting

How do I give The Sip Society membership as a gift?

To give the Sip box as a gift go to our gifting page.

How do I cancel or receive a refund on my order?

We do not offer refunds on orders. All sales are considered final. On a case by case basis, a credit can be issued

Wines

How does The Sip pick the sparkling wines in each box?

It’s all about discovery! Our by-the-glass program allows you to try the exclusive sparkling wines you’ve always wanted and some you’ve never heard of. We’ll highlight what’s seasonally appropriate and worth discovering.

How do I order the sparkling wine I loved from the last box?

You can purchase all full size bottles of the wine you loved in your last box on the shop page. Bottles are released 2 weeks after the sip box has been sent to subscribers.

Shipping

When does The Sip ship? (We love a good tongue twister!)

The Sip Society subscription box will ship every other month during the shipping months.

Curated gifts and Full size bottles are processed for shipping within 2-5 business days of your purchase, excluding holidays. The cut off time for processing days is 2pm PST.

Holidays Observed: New Year’s Day, Martin Luther King's Day, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Black Friday, Christmas Eve, Christmas Day, New Year’s Eve.

What are the shipping months?

We are a bi-monthly membership. Our shipping months for all members are as follows: January, March, May, July, September and November.

Where do you ship?

We ship to most US continental states. We do not ship to the following states: Arkansas, Kentucky, Michigan, Mississippi, Hawaii, Alaska and Utah.

Is an adult signature required?

Yes, an adult signature is required. And since we will be needing your autograph we are not able to ship to P.O. boxes. 

Can I pick up the delivery at a different location?

Absolutely! Once you receive your tracking number contact the carrier, so you can pick up at the nearest shipping office location at your own convenience.

I missed my delivery. What do I do?

If you missed the first delivery attempt. Please contact the carrier directly for any special delivery instructions.

My shipment is Missing/Stolen/Damaged? What do I do?

If your box is Lost, Stolen or Damaged. Don’t worry, your box is insured! You can file a claim by clicking here. Please note below the timelines to file your claim.

Timeline for filing claims:

Lost? - File claims no earlier than 7 days and no later than 30 days from the last update.

Stolen? - File claims no earlier than 5 and no later than 15 days from when the package was marked delivered - Orders over $100 USD require a police report.

Damaged? - File claims for damaged items with photos of the package and items no later than 15 days from when it was marked delivered.

Contact

How do I get in contact with The Sip team?

You may contact us at hello@thesipsociety.com.