SHIPPING FAQs

When to expect your box.
Subscription boxes
The Sip Society membership is a bi-monthly subscription. Boxes for all Sippers are shipped out in the following months: February, April, June, August, October and December. The Sip Society box will be processed and shipped during the 2nd week of the shipping months.

All memberships come with a complimentary initiation packet. If you purchase your subscription outside of the shipping months listed above, you will receive your packet through the USPS mail within 4 business days of your purchase. If you purchase within the shipping months you will receive your initiation packet inside your first box!

Once your Sip Society box ships, you will receive an email confirmation with courier and tracking information.

All delivery dates are estimated and not guaranteed. While we do our best to make sure orders are shipped as quickly as possible, delivery times may be affected by couriers, weather, and COVID-19.

Joining the sip? Here are some tips:

An adult signature is required at the time of delivery. Be sure to track your package and it’s expected delivery date, so an adult can be present to sign for your box.

Double check the address before sending. Once your order is processed any address changes must be requested with the courier, and additional fees may be required. Also please know we are not able to ship to P.O. Boxes.

Once you receive your tracking information you can alert the courier directly with any special delivery instructions. i.e a gate code, or request for delivery windows.
Curated boxes and full-sized bottles
Ground

DAYS
Expedited

DAYS
Please leave us your email address so we can reach you as soon as we start shipping to this state.
Thank you! We will let you know when we start shipping to your State
We ship to most US continental states. Processing time for curated, accessories and full bottles is 2-5 business days. We do not ship to the following states:
Arkansas, Kentucky, Mississippi, Hawaii, Alaska and Utah. Zone 1: CA, OR, WA, NM, NV & AZ Ground (2 Business Days) Zone 2: MT, WY, CO, TX, ND, NE, KS, OK, MO, IA, MN Ground( 6-8 Business Days) Expedited (3 Business Days) Zone 3: WI,IL, TN, LA, TN, AL, IN, MI, OH, GA, WV, PA, FL, SC, NC, VA, NY, VT, ME, NH, MA, RI, CT, NJ, MD, DEGround( 6-8 Business Days) Expedited (3 Business Days)
The next subscription box starts shipping in:

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Delivery of your sip box
Adult Signature:
An adult signature is required at the time of delivery. And since we will need your autograph, we are
not able to ship to P.O. Boxes.

Pick up options:
Once you receive your tracking number you can contact the courier directly, and schedule a pick up from the nearest shipping office location at your own convenience.
Delivery exceptions
Missed delivery:
If you missed the first delivery attempt contact the courier right away to avoid having the package returned to the sender. If your package is returned a reshipment fee may apply.

Returned to Sender:
If the courier is unable to complete your delivery your package will be returned to The Sip. Please contact us directly for re-shipment. Additional re-shipping fees will apply.
Sip insurance and filing a claim
If your box is lost, stolen or damaged, don’t worry, your box is insured! You can file a claim by clicking here Please note below the timelines to file your claim.

Timeline for filing claims:
Lost:
File claims no earlier than 7 days and no later than 30 days from the last update.

Stolen:
File claims no earlier than 5 and no later than 15 days from when the package was marked
delivered - Orders over $100 USD require a police report.

Damaged:
File claims for damaged items with photos of the package and items no later than 15 days from when you package was marked delivered.